Supreme Fleet Sales FAQ

What time will my rental be delivered?

If you choose our free delivery option your delivery will happen between 7am & 5pm the day of your rental as it fits in to our delivery route around the city. Your rental time does not start until the tools or equipment are dropped off to you.

I need my equipment in the morning, do you have any options for this?

We do have what is called Premium Delivery. We have a limited number of these deliveries available each day and they do get booked up very quickly. This option gives you a guaranteed delivery window that we will arrive in. We generally have 7am-9am, 9am-11am, 11am-1pm or 1pm-3pm windows available. There is a cost associated with this option of $29-$159. Cost and availability will be available to you during the last step of online booking.

Will you deliver equipment into my home or business?

No Supreme Fleet Sales only offers curbside delivery of tools and equipment.

What are the payment terms?

All rentals are pre-paid by Visa or Mastercard. Rental extensions are also pre-paid at time of extension.

What information is needed to complete a rental?

Please follow the steps on our website to complete your rental. At the time of your delivery, you will need a valid driver’s license and license plate number of your vehicle.

What is the fuel fee and is it mandatory?

Rentals of any tools or equipment that require any type of fuel will have a mandatory fuel fee added to your rental cost. This provides you with a full tank of fuel at the time of delivery and you are not required to refill the fuel at the time of pickup. The fuel fee is mandatory and cannot be removed or refunded once the equipment is delivered.

What days of the week do you provide delivery of tools and equipment?

Supreme Fleet Sales will deliver tools and equipment 7 days a week in most markets. Some exceptions do apply.

Are you open for pickup?

Yes. Supreme Fleet Sales yard just outside of Calgary is open for pickup Monday-Friday 7am-3pm. Pickup is not currently available at any other locations in Canada.

What is Supreme Fleet Sales cancellation policy?

You can reschedule your rental to a new date up to 24 hours before delivery. You need to cancel your rental with 7 days’ notice for a full refund.

Do you deliver to the loading dock level?

Yes, we do! Please choose this option when you book your rental so we can send the correct delivery truck.

Will the equipment fit though doors?

It is the renter’s responsibility to confirm the dimensions of the equipment being delivered, and make sure it will be able to access the necessary location.

I will be renting for a long period of time. How will I be charged?

Your credit card will be charged every 4 weeks.

I would like to return the equipment early. What should I do?

Please give us a call at 1-403-816-7001 and we can arrange a new pickup date.

I need to keep the equipment longer. What should I do?

Please give us a call at 1-403-816-7001 and we can extend your rental based on equipment availability.